Warranty Definitions

It is the responsibility of the Customer purchasing for resale to confirm the relevant warranty arrangement on the appliance at the time of purchase. When ordering, the Customer accepts that the transaction is not a consumer sale as covered by statute. All Goods purchased are supplied with either:-

(a) a parts only warranty whereby in consideration of the discount allowed to the customer, the Seller will warrant most goods against defective parts for 12 months (excluding the cost of installation of such parts) from the date of the Sellers invoice (unless otherwise agreed in writing) providing the item has been installed, used, serviced and maintained in accordance with the manufacturers specifications. The cost of the labour element of any warranty work being undertaken will be borne by the Customer in recognition of the discount allowed.

(b) a parts and labour warranty whereby the Seller will be liable to replace defective parts plus supplying of labour to repair the defective part within 12 months from the date of invoice of the Goods. Where a ‘parts and labour’ warranty is given, the Goods are repaired by a qualified person appointed by the Seller and cost of such repair is agreed beforehand by the Seller in writing. We aim to attend all warranty calls within 72 work hrs of the fault being reported to the service department at ProWashers. Warranty work is carried out during normal working hours only, Monday to Friday 0900 hrs to 1700 hrs unless otherwise agreed in writing.

Warranty work covers equipment component failure and manufacturing defects in materials and therefore excludes accessories, tools, removable panels, glass, fuses, hoses, plugs, sockets, links, belts, rubber seals, connecting cables. Consumable items such as, calibration, programming, cleaning, blockages. Customer/operator misuse. Poor washing results due to incorrectly commisioned chemical dosing quantities (where commissioning was not carried out by the Seller) and/or poor quality chemical product.

The warranty period starts at the date of invoice or date of delivery. The manufacturers warranty period is 12 months parts only unless otherwise agreed. No repair work will be undertaken without evidence that the equipment was purchased from ProWashers or its distributor network.

Satisfactory evidence will normally be confirmation of the following:
4.1 Site trading name and address
4.2 Manufacturer, Model number, serial number
4.3 Fault Description
4.4 Invoice /delivery documentation

All warranty calls from the customer are accepted on the basis that they are valid and covered by the manufacturer warranty. Any charges levied in respect of abortive visits or for work deemed by the manufacturers or their agents not to be valid under the terms of the manufacturers warranty shall be recharged, including all charges due to incorrect installation (where installation was not provided by the Seller) inadequate or incorrect maintenance or machinery, inadequate usage of machinery and/or inadequate cleaning maintenance of machinery including descaling where applicable. Such charges will be invoiced to the Seller who will in turn invoice the end user, recovery of such charges from any third party being the responsibility of the Customer. Warranty claims only cover defects caused by faulty manufacture, materials or workmanship. It does not cover defects caused by unsuitable storage conditions or processing, abnormal use, misuse or neglect or installation by an unauthorised or unqualified personnel. The Seller shall be under no liability whatever to the customer for any indirect loss and/or expense (including loss of profit, revenue, business, goodwill) suffered by the customer howsoever arising whether by act or default of the Seller or otherwise. Loan machines are not made available. All warranties and conditions whether implied by statue or otherwise are excluded from this Contract to the extent permitted by law provided that nothing in this Contract shall restrict or excluded liability for death or personal injury caused by the negligence of the Seller. No liability of any kind is accepted for oral representation of any kind by the seller or its personnel. All equipment must be installed by a qualified engineer and proof of invoice maybe required to validate any warranty claims.